We’re Hiring: Community care specialist
Job Title: Community Care Specialist
Reports to: Senior Community Care Specialist
Job Type: Part-Time Employee
Schedule: Monday–Wednesday, 9:00 a.m.–8:00 p.m. PST
Compensation: $19/hr; $28.50/hr for crisis response outside scheduled hours (before 9:00 a.m., after 8:00 p.m., and on official bank holidays)
Minimum Requirements:
At least 2 years of college-level coursework in Counseling or Psychology; Master’s degree (or working towards degree) in Mental Health Counseling or Social Work preferred
Experience in crisis response and triage strongly preferred
Strong written communication skills
Detail-oriented, reliable, and responsive
Proficient with text-based communication platforms
Familiarity with Excel, Google Suite
Access to a working iPhone or Android device and a reliable high-speed internet connection
Understand the need for flexibility, for example: Cover for other staff members when needed
Key Responsibilities:
Youth Staff Support & Training
Support onboarding and training of Youth Staff
Provide ongoing guidance, mentorship, and resources to Youth Staff.
Actively engage in facilitator-only groups, offering ideas, support, and content to strengthen ongoing training.
Collaborate with Senior Staff to deliver crisis training.
Community Moderation & Participant Support
Provide ongoing support to participants, fostering a safe, inclusive, and welcoming community.
Timely respond to participants in crisis, provide appropriate resources, and assess safety concerns following GUTF’s protocols.
Address community guideline violations and coordinate follow-up or handoff to on-call staff.
Monitor community-wide chat channels to maintain a safe and welcoming environment.
Support after-hours crisis response if needed on designated days.
Documentation & Reporting
Document all crisis situations and guideline violations in accordance with GUTF procedures.
Maintain participant records, compile incident/crisis reports, and contribute to improving internal processes.
Prepare weekly and quarterly reports for management.
Collaboration & Meetings
Attend weekly team meetings, monthly crisis meetings, and any additional training or check-ins as scheduled.
Participate in special projects or cross-departmental meetings as needed.
How to apply: Submit a resumé and brief cover letter to info@giveusthefloor.org.