GUTF app GuideS & FAQ

The new, expanded version of Give Us The Floor has landed, and you may notice some big changes to the app’s features and functions. Here’s a quick guide to navigating the app and keeping the community supportive.

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Video Guides
Frequently Asked Questions (FAQs)

Video Guides

  • See a comment or conversation that violates the Community Rules? You can easily and confidentially flag the comment for GUTF staff to review in just three easy steps: 1. Press down on the text you want to submit. 2. Select the reason for flagging it.* 3. Give a short answer for why you are flagging the comment. That's it! GUTF will review and take appropriate action as soon as possible. *You will not be identified at any time for flagging another participant's comments. Your identity will remain confidential regardless of outcome.

FAQs

  • Give Us The Floor (GUTF) is a non-profit organization founded in San Francisco that supports 2SLGBTQIA+ youth and allies, ages 13 to 24, nationwide. a unique online peer support community that is hosted on our app (IOS and Android). Through our safe and free mobile app, trained youth facilitate this confidential, anonymous, youth-only community, and participants help each other with common mental health and social issues such as depression, isolation and loneliness, anxiety, body image, identity, discrimination, bullying, relationships, domestic violence, and relationships.


    Check our YouTube channel and our Instagram and TikTok profiles

  • We have taken several measures to prioritize the safety of our members:

    1. Community Rules are strictly enforced and Give Us The Floor has zero tolerance for disrespect, racism, homophobia, or threats.

    2. If something does not feel right, if someone is in danger, or if a participant does not respect the rules, each participant is asked to submit an anonymous report to the GUTF team using the app reporting feature. To submit a report, press down on the text you want to flag and select “Inform GUTF Confidentially” to submit an anonymous report to the GUTF team.

    3. Sharing any personal information is strictly forbidden, and one-on-one contact is not possible.

    If you have any questions or concerns, please do not hesitate to reach out to the GUTF team at groups@giveusthefloor.org. We will be happy to provide you with any additional information!

    In addition to our app, we moderate comments on all of our social media profiles, with zero tolerance for disrespect, racism, homophobia, or threats.

  • Once you’ve completed signup, you can click on the “+” sign next to “Groups” to check out the different Supportive Group Chat topics and choose the focus that fits your interests the most. It may take a few days to be placed in a group, but in the meantime, you will have immediate access to community-wide Channels focused on a wide range of topics, so you can start getting support and connecting with other participants in the Channel discussions right away!

  • Supportive Group Chats are smaller groups with a maximum of 20 members, led and moderated by trained Youth Facilitators. Members can request to join a group and Channels are topic-focused, community-wide discussion spaces that every participant has access to within your age range (ages 13-17 and 18 to 24).

  • None! There is no commitment in joining. You participate whenever you want and you can leave whenever you want. However, If you decide to join a small supportive group chat, the only way it works is if the participants in the group remain active. For that reason, active participation in small group chats is required in order to remain a member in these groups. Members who are inactive for more than two months will be removed to make space for other participants who wish to join.

  • No. There are two different communities within the app for people ages 13-17 and those 18-24.

  • We know the importance of being able to stay connected with the people you’ve already built connections and friendships with. While you will automatically be transferred to the 18-24 community channels, you will still remain within your same small group chat.

  • If you’d like to leave a small supportive group chat, just let the team know by DMing GUTF within the app. 

    Additionally, if you feel like the group you were placed in is not the best fit for you and you’d like to try a different one, we can help you with that! Just let the team know and they will move you to a new group. 

    If you decide you want to join again, you are welcome to DM the team and they will add you back to your group or another one.

  • Our team works hard to onboard each user as fast as possible to make sure you’re placed in the best available group for your needs. Sometimes, we have more signups than trained facilitators, so the process can take a little longer than preferred. The wait is very rarely longer than 10 days. If you're concerned something went wrong, please email us at groups@giveusthefloor.org or DM us in the app and we’ll get back to you quickly. Please do not hesitate to reach out!

  • Send a DM within the app or email us with your question at info@giveusthefloor.org.